Frequently Asked Questions:
What forms of payment do you take?
Our website is set for Paypal payments only.
Do the prices shown on your website include shipping?
Shipping and postal insurance is extra on all items, unless the item specifies free shipping.
How much do I have to pay for shipping?
Postage is based on the weight and size of the item you select, as well as your postal zip code or
country.
Why is shipping so high?
Unfortunately, we don’t set the shipping rates–USPS does. And depending on how far you are away from us and how heavy the item is you are purchasing, the cost can add up. All shipping costs include insurance as well, which can sometimes be an additional $2-$5 depending on the value of your order and
how it’s shipped. If you think the postal cost is abnormally high, please send us a message with the item you are interested in and your zip code and we’ll check it to see what the best rate is for you.
How will I know if my order went through?
Once we receive notification that you ordered something, we will send you an e-mail acknowledging it. Once your item is shipped, we will send you another e-mail letting you know the tracking number. If you do not receive an e-mail from us within 24 hours of placing an order, please contact us.
I bought something then changed my mind. Can I cancel the sale?
You can cancel a sale if you get in touch with us before your order is shipped. We usually ship orders out first thing in the morning, Monday-Friday, and sometimes on Saturday. If you wish to cancel an order, send us an e-mail ASAP, and we will refund your full purchase price via paypal. Once an order is shipped, there is no way to cancel it.
Can I return something I bought from your website?
Since most of the items on our site are vintage, they are usually sold as is. However, we do accept returns under certain circumstances. Send us an e-mail and we’ll work with you. If we agree to the return, you will be required to pay the postage to ship the item back to us. Upon receipt of the item, we will refund your purchase price, minus postage/insurance. Postage costs are never refunded.
Do I have to pay tax on what I buy from you?
If you live in the State of Connecticut we are required to collect sales tax from you. All other states, it is the buyer’s responsibility to pay any sales tax in accordance with your state laws.
What are your shipping options?
We ship all orders via USPS, the United States Postal Service.
I tried to check out, but it said it doesn’t ship to my country. How can I order something on your site?
There are some countries where the custom laws make it difficult to ship vintage toys. For this reason, our site is set up to only accept orders from countries where we will not run into difficulties.
I just placed an order. When will I receive it?
Your order is usually shipped out the next business day after we receive it, minus weekends, holidays, snow or icy road days (yup, we get that here!), and the occasional natural disaster that might impact our getting orders shipped out. Orders shipped to a US address general take anywhere from two days to a week to arrive. If you ordered a book, they are sent media mail which averages 7-10 days. International orders are usually sent via USPS priority mail and often take about a week to reach the country of their destination. How long that package is held in your country’s customs is anyone’s guess.
It’s been two weeks and I still haven’t gotten my order!
Contact us and we will follow up with the postal service to see if your package can be traced.
Why was my order canceled on me?
We sell at various venues and sometimes an item listed on our website as being available was already purchased by someone else before you purchased it. If this happens, your order will be canceled and a full refund will be given. We try to update our inventory system as soon as possible after items are sold, but occasionally an item will still appear on our website as available when it’s not.
My order arrived damaged. What do I do?
Contact us ASAP. All our orders are covered by postal insurance. If it arrives damaged we’ll need to see photos of the damage so we can file an insurance claim.
Do you have a store I can visit?
No, sorry. We sell only at toy and doll shows, flea markets, and online.
I live near you. Can I pick up my order in person to save on the shipping charge?
Yes. Contact us.